I AM AT MY WITS END :mad:
So let me start this story from the beginning!!! Once again.
Long long ago I trusted Cell C, I thought that their network was pretty decent and current I have two contracts with them. One voice contract and one data contract. Everything was running smoothly. When one contract came to an end I did not hesitate to upgrade the line. I was happy until..........:confused:
My AG Mobile style device was faulty and was not charging and decided to take the device in for repairs, before taking the device in I decided to use the cell c prepaid sim card that was been used in the phone, in my Samsung tab 3 device which I did not really use for a while. I was using the handset device as a home phone in order for me to contact my child when he returned home from school. When I inserted the sim card it was not reading the sim card, so I thought fine I will send both devices in for repairs at the same time. I know these things happen and manufacturer faults can be fixed. :whistle:
On the 19th of July I made my way to the cell c store, all was good and I was helped quickly and efficiently at the Cell C store in Northgate, I was advised that the turn around time for the repairs to be returned will be 21 working days. I was happy with the turnaround time and carried on as usual. :)
:erm: With time passing quicker than I can keep my trail of thought I realized on the 20th of July that 23 working days have passed and I did not hear a peep from Cell C. :confused: So I proceeded to call customer care and get an update on my repairs, I didn't get the memo that you had to run after cell c to find out what was happening when they did not deliver on their own SLA's. After the follow up I was advised that the handset was replaced and was ready for collection at the Cell C Northgate store. :) HAPPY DAYS. Then I queried the whereabouts of my Samsung Tab 3 device????? :wtf: I was advised that the device was BLACKLISTED by Vodacom and I have to phone them to have the blacklisting removed? :sick::confused: So I thought great this will be quick and easy. DAM I was so wrong. I spent two days in a screaming match with Vodacom demanding that they fix their error. :mad: I had no voice by the Friday because of the amount of Frustration that Vodacom caused. I am not a client of Vodacom, I have never been a client of Vodacom and I will never be a client of Vodacom. It is not worth the stress. I confess that I did try their network for a brief moment (prepaid) when I first got my Samsung tab 3 and quickly realized that the price they charge for data and calls was not worth it. :wtf: So I returned to using cell c prepaid in the Samsung tablet until I got the phone. When I got the AG Mobile device I removed the cell c sim card and placed it in the handset. Much easier to handle. We only really used the tablet over a Wi-Fi connection.
Since I am paying Cell C on a monthly basis for the tablet on my data contract, Cell C is my service provider and should fix this problem with Vodacom. Right???? Well I am completely wrong once again!!!!!!!! :mad:
I haven't just spoken to one person from Cell C, I have spoken to 5-6 different people all promising me that they will have this issue resolved, then telling me I must deal with Vodacom?
I was asking Nelly from Cell C today am I paying Vodacom or am I paying Cell C each month?? She could not answer my question. She didn't not want to agree that Cell C is my service provider and they should fix this problem. I was advised by Lerato in the repairs department that they will not release my device until the blacklisting has been removed?
So my questions are:
How did Cell C allow the device to get blacklisted by Vodacom?
Why must I sort out this issue when I am paying Cell C each month for the device and service????
Why was I not contacted by your repairs department when this issue was first picked up?
My Solution for Cell C:
So since all this frustration has begun I only have one solution because I feel like I am pushed into a corner and there is no solution offered from anyone.
I want a working device delivered to me by Friday, I am paying cell c for this device and I have never missed a payment. Loyalty clearly doesn't get you very far. If a working device is not delivered to me by Friday close of business I will be opening a case of theft against cell c. I have reported Vodacom to ICASA and I will be reporting Cell C in the same manner.
I have requested for senior management to contact me, Nelly told me my query was escalated to management so clearly my issue is of no concern. I have been signing the same tune about opening a case of theft against cell c and clearly no one takes this seriously or they just don't care. Once I open the case I will send the case documents to ICASA.
SO hopefully this post will get someone in Cell C managements attention and this issue gets resolved before Friday.
Thanks for pissing me off Cell C and killing my loyalty to your brand.
Regards
So let me start this story from the beginning!!! Once again.
Long long ago I trusted Cell C, I thought that their network was pretty decent and current I have two contracts with them. One voice contract and one data contract. Everything was running smoothly. When one contract came to an end I did not hesitate to upgrade the line. I was happy until..........:confused:
My AG Mobile style device was faulty and was not charging and decided to take the device in for repairs, before taking the device in I decided to use the cell c prepaid sim card that was been used in the phone, in my Samsung tab 3 device which I did not really use for a while. I was using the handset device as a home phone in order for me to contact my child when he returned home from school. When I inserted the sim card it was not reading the sim card, so I thought fine I will send both devices in for repairs at the same time. I know these things happen and manufacturer faults can be fixed. :whistle:
On the 19th of July I made my way to the cell c store, all was good and I was helped quickly and efficiently at the Cell C store in Northgate, I was advised that the turn around time for the repairs to be returned will be 21 working days. I was happy with the turnaround time and carried on as usual. :)
:erm: With time passing quicker than I can keep my trail of thought I realized on the 20th of July that 23 working days have passed and I did not hear a peep from Cell C. :confused: So I proceeded to call customer care and get an update on my repairs, I didn't get the memo that you had to run after cell c to find out what was happening when they did not deliver on their own SLA's. After the follow up I was advised that the handset was replaced and was ready for collection at the Cell C Northgate store. :) HAPPY DAYS. Then I queried the whereabouts of my Samsung Tab 3 device????? :wtf: I was advised that the device was BLACKLISTED by Vodacom and I have to phone them to have the blacklisting removed? :sick::confused: So I thought great this will be quick and easy. DAM I was so wrong. I spent two days in a screaming match with Vodacom demanding that they fix their error. :mad: I had no voice by the Friday because of the amount of Frustration that Vodacom caused. I am not a client of Vodacom, I have never been a client of Vodacom and I will never be a client of Vodacom. It is not worth the stress. I confess that I did try their network for a brief moment (prepaid) when I first got my Samsung tab 3 and quickly realized that the price they charge for data and calls was not worth it. :wtf: So I returned to using cell c prepaid in the Samsung tablet until I got the phone. When I got the AG Mobile device I removed the cell c sim card and placed it in the handset. Much easier to handle. We only really used the tablet over a Wi-Fi connection.
Since I am paying Cell C on a monthly basis for the tablet on my data contract, Cell C is my service provider and should fix this problem with Vodacom. Right???? Well I am completely wrong once again!!!!!!!! :mad:
I haven't just spoken to one person from Cell C, I have spoken to 5-6 different people all promising me that they will have this issue resolved, then telling me I must deal with Vodacom?
I was asking Nelly from Cell C today am I paying Vodacom or am I paying Cell C each month?? She could not answer my question. She didn't not want to agree that Cell C is my service provider and they should fix this problem. I was advised by Lerato in the repairs department that they will not release my device until the blacklisting has been removed?
So my questions are:
How did Cell C allow the device to get blacklisted by Vodacom?
Why must I sort out this issue when I am paying Cell C each month for the device and service????
Why was I not contacted by your repairs department when this issue was first picked up?
My Solution for Cell C:
So since all this frustration has begun I only have one solution because I feel like I am pushed into a corner and there is no solution offered from anyone.
I want a working device delivered to me by Friday, I am paying cell c for this device and I have never missed a payment. Loyalty clearly doesn't get you very far. If a working device is not delivered to me by Friday close of business I will be opening a case of theft against cell c. I have reported Vodacom to ICASA and I will be reporting Cell C in the same manner.
I have requested for senior management to contact me, Nelly told me my query was escalated to management so clearly my issue is of no concern. I have been signing the same tune about opening a case of theft against cell c and clearly no one takes this seriously or they just don't care. Once I open the case I will send the case documents to ICASA.
SO hopefully this post will get someone in Cell C managements attention and this issue gets resolved before Friday.
Thanks for pissing me off Cell C and killing my loyalty to your brand.
Regards