Cell C,
I have 3 contracts with Cell C, One that I use myself, and two used by family members.
I have been a Cell C customer for about 18 months, and from day one I have had problems with poor network. Intermittent 3G coverage, no throughput in spite of full 3G coverage, dropping calls, Incoming calls going directly to voicemail, Incoming calls going directly to voicemail, outgoing calls failing regardless of signal strength, incoming calls going directly to voicemail, and incoming calls going directly to voicemail.
I have noticed a very steady deterioration in general network quality from Feb 2013 until now.
I have reported issues many times, and have always received a very positive response, except for the fact that noting has improved.
The trouble is that every time I report a problem, it is treated as a very localised issue, and very specifically. I get questioned closely as to exactly when the problem (not problems) occurred (not occur), then they send someone to my house who sits outside in their car with a laptop for half an hour or so and then tells me its fixed. Its not fixed. Its not one problem, and its not only at my house.
Yesterday I managed to receive one call and make one call the entire day. My office had calls from three clients, complaining that my phone was off and they can't get hold of me. This is now more or less normal for me, throughout the Nelson Mandela Metro.
I know of others who are experiencing the same trouble, and have simply accepted the fact that they will need to change service providers when their contracts come to an end.
My question to you is this:
I have 6 months left on my contract. Can you give me ANY reason why I should remain a Cell C customer?
I have 3 contracts with Cell C, One that I use myself, and two used by family members.
I have been a Cell C customer for about 18 months, and from day one I have had problems with poor network. Intermittent 3G coverage, no throughput in spite of full 3G coverage, dropping calls, Incoming calls going directly to voicemail, Incoming calls going directly to voicemail, outgoing calls failing regardless of signal strength, incoming calls going directly to voicemail, and incoming calls going directly to voicemail.
I have noticed a very steady deterioration in general network quality from Feb 2013 until now.
I have reported issues many times, and have always received a very positive response, except for the fact that noting has improved.
The trouble is that every time I report a problem, it is treated as a very localised issue, and very specifically. I get questioned closely as to exactly when the problem (not problems) occurred (not occur), then they send someone to my house who sits outside in their car with a laptop for half an hour or so and then tells me its fixed. Its not fixed. Its not one problem, and its not only at my house.
Yesterday I managed to receive one call and make one call the entire day. My office had calls from three clients, complaining that my phone was off and they can't get hold of me. This is now more or less normal for me, throughout the Nelson Mandela Metro.
I know of others who are experiencing the same trouble, and have simply accepted the fact that they will need to change service providers when their contracts come to an end.
My question to you is this:
I have 6 months left on my contract. Can you give me ANY reason why I should remain a Cell C customer?