Hi Cell C,
Lets see if you can clean up this mess for me.
My initial references for the matter at hand are: 8050902141, 8050902151, 8050902153
I had 4 data contracts. When I was called to do an upgrade effective from the end of the former contract on 5th April, I was led to believe that i'm getting the same service(smartdata I believe) with a slight difference to the data and price(i.e. 15 Gigs for R150 per month). To my surprise, I was issued with an LTE-A package that is useless to me since I found out later that it's unusable here(rep should have obviously informed me of the package type AND checked first).
I informed within 4 days(09/05) by submitting tickets (see refs above). After that it was just dealt with badly for the most part. "Dimakatso", attempted to remedy things(15/05). We agreed on 2 numbers being terminated and 2 numbers remaining active with a 10+10 Gig data contract at R199 (200?).When I saw funds being deducted from my account related to the wrong service, I got fed up and subsequently sent in another ticket(+-20-21/05) requesting to terminate the 2 newer upgrades done by Dimakatso. Natalie from cancellations spoke me (21/05) and she said she would submit it (Reference: 180 521 0000319 38).
After all these goings on, and my reversal of the debit orders due to the incorrect charges(which was subsequently re-debited from my bank account by juggling the amounts), no terminations of the wrong contracts were done. I submitted another ticket, and Dimakatso called me back to attempt at sorting the account out. Sadly, she informed me that the accounts were put back to the old contract status with non contract charges etc...! This, friends, is robbery!
1stly. Had I known I was to get the wrong contracts, I would've submitted my cancellations for all by the end of the 23rd month of my former contract. Not my fault they messed up so it's ridiculous to expect me to pay a cancellation notice amount for that.
2ndly. My current understanding of the legal rules for sending in a termination notice within the 5 work day "cooling off period" is that, you(cell C) are entitled to charge "prorata" for airtime/data etc usage only. Therefore anything else I may have agreed on previously which may include a cancellation notice period, may not necessarily be binding on me when read in conjunction with the CPA acts of law.
3rdly. The poor communication from almost all consultants is pathetic. There are no follow up emails, calls, sms'es to inform me about what has been decided, so I am blindly "feeling my way in the dark" about the status of my account at any given time.
I do not have a reference to provide for the call received for the initial upgrade offer.
My objectives? All my funds wrongfully debited be returned to me. All contracts be terminated. And debit order instructions be terminated.
I await your response and look forward to the correct remedy being applied.
Lets see if you can clean up this mess for me.
My initial references for the matter at hand are: 8050902141, 8050902151, 8050902153
I had 4 data contracts. When I was called to do an upgrade effective from the end of the former contract on 5th April, I was led to believe that i'm getting the same service(smartdata I believe) with a slight difference to the data and price(i.e. 15 Gigs for R150 per month). To my surprise, I was issued with an LTE-A package that is useless to me since I found out later that it's unusable here(rep should have obviously informed me of the package type AND checked first).
I informed within 4 days(09/05) by submitting tickets (see refs above). After that it was just dealt with badly for the most part. "Dimakatso", attempted to remedy things(15/05). We agreed on 2 numbers being terminated and 2 numbers remaining active with a 10+10 Gig data contract at R199 (200?).When I saw funds being deducted from my account related to the wrong service, I got fed up and subsequently sent in another ticket(+-20-21/05) requesting to terminate the 2 newer upgrades done by Dimakatso. Natalie from cancellations spoke me (21/05) and she said she would submit it (Reference: 180 521 0000319 38).
After all these goings on, and my reversal of the debit orders due to the incorrect charges(which was subsequently re-debited from my bank account by juggling the amounts), no terminations of the wrong contracts were done. I submitted another ticket, and Dimakatso called me back to attempt at sorting the account out. Sadly, she informed me that the accounts were put back to the old contract status with non contract charges etc...! This, friends, is robbery!
1stly. Had I known I was to get the wrong contracts, I would've submitted my cancellations for all by the end of the 23rd month of my former contract. Not my fault they messed up so it's ridiculous to expect me to pay a cancellation notice amount for that.
2ndly. My current understanding of the legal rules for sending in a termination notice within the 5 work day "cooling off period" is that, you(cell C) are entitled to charge "prorata" for airtime/data etc usage only. Therefore anything else I may have agreed on previously which may include a cancellation notice period, may not necessarily be binding on me when read in conjunction with the CPA acts of law.
3rdly. The poor communication from almost all consultants is pathetic. There are no follow up emails, calls, sms'es to inform me about what has been decided, so I am blindly "feeling my way in the dark" about the status of my account at any given time.
I do not have a reference to provide for the call received for the initial upgrade offer.
My objectives? All my funds wrongfully debited be returned to me. All contracts be terminated. And debit order instructions be terminated.
I await your response and look forward to the correct remedy being applied.