If you are looking to order anything from Axxess and you just so happen to be on their database from like years ago and your email address has changed, be warned that trying to set up a new account with them is going to put your teeth on edge.
I thought I would give the Cell C LTE product they are punting a try, since they are advertising the first month as free on their website. I tried to place the order on their website after spending two days trying to retrieve my login details from their system (apparently I was a customer of theirs some time ago). I got as far as the RICA document uploads only to see that when you try to upload .jpg files to their system you just can't. They are all greyed out on the upload dialog, despite the same dialog telling you that .jpg is an acceptable format.
Tried contacting them via social media about the issue and felt as if I'd woken up Rip Van Winkle. Rip said I should place a manual order via their call centre. I told Rip thanks very much but I don't do call centres.
A week went by and I thought maybe they would have fixed the issue with RICA doc uploads on their system. So I tried again. Same result. Then I got the idea of converting the document scans to .pdf files and what do you know, it worked! I managed to place the order on 7 May. Got an SMS confirming that my order had been processed and the courier would be in touch with me to advise a delivery date.
Cue 11 May and no call received, so I open a ticket with Axxess asking when I might receive this sim card. No response. At all.
Cue 14 May I get in touch with Rip Van Winkle on the social media team again and ask what is going on. Rip advises me that it takes 10 working days to process my order and they will only do this once the debit order goes off.
I protest that the first month of the service is free, so how can they process a debit order? Rip is adamant. DO has to be cleared before they will deliver the sim card. He also says that I can cancel the order if not satisfied.
That's what I did.
Honestly, I don't know how a so-called "service provider" can be so clueless about how to deliver customer service? I mean, how hard can it be to arrange delivery of a sim card? Does it really take 10 days? A bleedin' carrier pigeon could do it faster. And what's the deal about offering a free month and then telling us that the free month will only kick in once the first month's debit order has been processed?
Maybe I need to just go lie down for a little while?
I thought I would give the Cell C LTE product they are punting a try, since they are advertising the first month as free on their website. I tried to place the order on their website after spending two days trying to retrieve my login details from their system (apparently I was a customer of theirs some time ago). I got as far as the RICA document uploads only to see that when you try to upload .jpg files to their system you just can't. They are all greyed out on the upload dialog, despite the same dialog telling you that .jpg is an acceptable format.
Tried contacting them via social media about the issue and felt as if I'd woken up Rip Van Winkle. Rip said I should place a manual order via their call centre. I told Rip thanks very much but I don't do call centres.
A week went by and I thought maybe they would have fixed the issue with RICA doc uploads on their system. So I tried again. Same result. Then I got the idea of converting the document scans to .pdf files and what do you know, it worked! I managed to place the order on 7 May. Got an SMS confirming that my order had been processed and the courier would be in touch with me to advise a delivery date.
Cue 11 May and no call received, so I open a ticket with Axxess asking when I might receive this sim card. No response. At all.
Cue 14 May I get in touch with Rip Van Winkle on the social media team again and ask what is going on. Rip advises me that it takes 10 working days to process my order and they will only do this once the debit order goes off.
I protest that the first month of the service is free, so how can they process a debit order? Rip is adamant. DO has to be cleared before they will deliver the sim card. He also says that I can cancel the order if not satisfied.
That's what I did.
Honestly, I don't know how a so-called "service provider" can be so clueless about how to deliver customer service? I mean, how hard can it be to arrange delivery of a sim card? Does it really take 10 days? A bleedin' carrier pigeon could do it faster. And what's the deal about offering a free month and then telling us that the free month will only kick in once the first month's debit order has been processed?
Maybe I need to just go lie down for a little while?