Cell C Fail to deliver

I applied for an apple SE contract online. the whole process dragged until after weeks all was approved I even got a delivery confirmation call. a week after that call the phone was still not delivered, I called the call center and strangely, they did not know what I was talking about. i emailed the sales agent and he told me i should have received an sms(Which i did not receive by the way) saying "Sms Sent: “Thank you for choosing Cell C, there may be a delay on delivery of your order due to the popular demand of your chosen handset”
"The device you requested was on our Black Friday deals and we had a lot of orders that’s the reason you have not received it. It’s out of stock (Back Order) but as soon as we receive stock your order is first on line."

that alone, i found ridiculous because my application was done way long before black Friday. fast forward to today, i called to follow up and im told the phone will be available end of December. How does that happen? i apply for a phone because i need it not to wait ridiculous weeks for it. because i hardly have time to go to the shops, i assumed online would be convenient for me. but clearly i was wrong. i then asked if i can rather go to a shop and collect from there, i was told no. i mean if everything is approved why cant there be a solution that i get the phone.? will i ever get this phone or i should just cancel and forget? can someone just assist me and stop giving me the run around.